Health Portal & Healow App

The Health Portal is a way to take control of your medical care. As a patient, much of your patient information is available through this new site. You can securely and safely view health records and information, any time, 24 hours a day.

The Healow™ App is a secure tool that lets you communicate with your doctor’s office and access your medical records via a smart phone. You will be able to access your appointments, lab results and vitals, and manage medications and other personal data all within one app.

Upstate, SC San Antonio, TX Kansas City, KS/MO Gastonia, NC

Using the secure portal you will be able to:

View upcoming appointments
Communicate and Message with your physician’s office
Review referral history and lab results

Access visit summaries and personal health record
Update your personal information

You take the Driver's Seat, it is YOUR HEALTH!

How Do I Sign Up?

Patients will receive a welcome email after they provide us their email. The email will have the subject line:

Portal login information from your doctor's office

It will include:

Patient Portal URL: https://health.healow.com/PatientHealthPortal
Directions on setting up your account

I Have An Email Address

That’s great, please share with your medical center so they can place it in your patient records.

I Don’t Have An Email Address

An email address is required to have electronic access to your medical information via The Health Portal.

Patient Portal and Healow™ App Tutorials

Next Video
This video will help you navigate the Healow™ App

Previous Video
This video will help you navigate the Patient Portal

Frequently Asked Questions

Am I eligible to enroll?

All medical center patients are eligible to enroll with an email address and signed the General Consent form. You will receive a welcome email and a print out of your sign-on credentials (user name and temporary password) before leaving the office.
How do I get a User Name and Password?

You will be provided a print out of your user name and temporary password by the center staff after web enabling you in our system.
Can I change my User Name?

Yes, the medical center staff can change your User Name for you.
What happens if I forget my user name?
If you forgot your user name and you have signed in at least once, you can retrieve your user name through The Health Portal.
1. Click The Health Portal link below
  https://health.healow.com/PatientHealthPortal
2. Once you have landed on The Health Portal home page, click on ‘Trouble logging in’ under the password field:
The ‘Account Recovery Help’ screen appears.
1. Select ‘Forgot User Name’ and click ‘Next’.
2. In the ‘User Name Recovery Help’ screen, enter your email address and click ‘Next’. You will receive a confirmation message indicating that you will receive an email to assist you with resetting your user name.
3. Return to The Health Portal home page and follow the emailed instructions to reset your user name.
How do I get a password?

You will receive a temporary password at the time of registration. The temporary password will need to be replaced when you activate your account.
What happens if I forget my password?
If you forgot your user name and you have signed in at least once, you can retrieve your user name through The Health Portal.
1. Click The Health Portal link below
  https://health.healow.com/PatientHealthPortal
2. Once you have landed on The Health Portal home page, click on ‘Trouble logging in’ under the password field:
The ‘Account Recovery Help’ screen Appears.
1. Select the ‘Forgot Password’ option and click ‘Next’.
2. In the ‘Password Recovery Help’ screen enter your user name and click ‘Submit’. You will receive a confirmation message indicating that you will receive an email to assist you with resetting your password.
3. Return to The Health Portal home page and follow the emailed instructions to reset your password.
Why do I have to accept two consents on the website?

One of the consents you must agree to is our vendor consent. My Health Information (patient portal) is powered by a vendor called eClinicalWeb, LLC (“ECW”). This consent outlines the Terms of Use Agreement (“Terms of Use” or “Agreement”) defines the terms and conditions under which ECW makes the Site available. The second is a medical center practice consent: addressing issues and policies of the practice in exchanging information with patients electronically. It is important to have your permission to communicate with you via The Health Portal, it’s another way to protect your patient information.
Can I change my address or phone number on the patient portal?

Yes, you can submit changes through the portal.
What if I have questions about my lab results?

Lab results will be available on the Health Portal. However, we recommend that you speak to your primary care physician and medical team to answer all your questions.

Frequently Asked Questions

Am I eligible to enroll?

How do I get a User Name and Password?

Can I change my User Name?

What happens if I forget my user name?

How do I get a password?

What happens if I forget my password?

Why do I have to accept two consents on the website?

Can I change my address or phone number on the patient portal?

What if I have questions about my lab results?