Health Portal & Healow App

The Health Portal is a secure tool that lets you communicate with your doctor and care team, securely and safely view health records and information, any time, 24 hours a day from a computer or smart phone/tablet with the Healow App. You will be able to update personal data, access your appointments, lab results and vitals, request medications refills and participate in virtual visits with TeleVist.

Using the secure portal you will be able to:

I Have An Email Address

That’s great, please share with your medical center so they can place it in your patient records.

I Don’t Have An Email Address

An email address is required to have electronic access to your medical information via The Health Portal.

Health Portal and Healow™ App Tutorials

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This video will help you navigate the Healow™ App

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This video will help you navigate the Health Portal

See your doctor with a Televisit

CenterWell is making it so you can continue getting the care you need from home. Whether you choose to use your computer, tablet or mobile phone, just follow the step by step instructions below to get started.

Scheduling your Televisit from your computer or tablet

• You will receive an email confirmation soon after the appointment is scheduled. An email and text will also be sent to you 30 minutes before your appointment as a reminder along with a link to start your TeleVisit. The email will come FROM: no-reply@eclinicalmail.com with a SUBJECT: Telemed Appointment Confirmation from your Doctor’s Office. See email confirmation image.

• You must have access to the Health Portal to schedule a virtual visit. If you already have access, proceed to Step 2. If you do not have access, please call our center, and a staff member will help you register.
  Important note: You will need to provide an email address to register. If you do not have an email address or internet access, contact us to set up a phone visit.
• Go to www.PartnersInPrimaryCare.com, click Health Portal at the top of the webpage and then login.
• Click on Appointments in the left-hand menu then choose TeleVisit in the Appointment Type drop down menu. See the image below.
  

  

Beginning your Televisit from your computer or tablet

• A few minutes before the scheduled time of your visit, log in to the Health Portal. If you can’t access the Portal, you can also begin your appointment through the reminder link sent to your email.
• Click “Join TeleVisit” in your patient dashboard (or email reminder).
• Fill out the patient questionnaire and provide requested personal information.
• Click “Proceed” to check your computer’s speed and ability to support a TeleVisit. If your computer does not have a webcam (most do), you will need to attach one.
• Click “Start TeleVisit” to enter the virtual waiting room.
• Your physician will begin the face-to-face TeleVisit, and disconnect when the visit ends.

Scheduling your Televisit from your mobile phone or tablet

• You must have access to the Patient Portal via the Healow mobile app to schedule a virtual visit from your phone. If you already have access, proceed to Step 2. If you do not have access, please call our center, and a staff member will help you register for the Patient Portal and download the Healow app. The free Healow app is available to download via Apple’s App Store or Google Play which you can access through the Patient Portal.
  

  

  Important note:

  • You will need to provide an email address to register. If you do not have an email address or internet access, contact us to set up a phone visit.
  • Upon first use, you only need to enter our practice code for the Healow app: FAFJAD in the area outlined in navy blue in the app screen image shown below.
    

    

• Enter your login information into the app. If you have any issues with logging in, please call our office for assistance.
• Submit your Televisit appointment request by composing and submitting a message to your center within the Healow app. From the main screen, click the blue “+” button, then click the green “compose” button with the pen and paper icon. You will then select the message type, enter the message details and click send on the top right corner of the screen.
• You will receive an email confirmation soon after the appointment is scheduled. An email and text will be sent to you 30 min before the appointment as a reminder along with the link to start your TeleVisit. The email will come FROM: no-reply@eclinicalmail.com with a SUBJECT: Telemed Appointment Confirmation from your Doctor’s Office.

* Text notifications require a cell phone number on file.

Beginning your Televisit from your mobile phone or tablet

• You have three options to start your TeleVisit a few minutes before the scheduled time of your visit. Important note: Choosing the link sent via email or text does not require you to login or to download an app. Just simply click on the link.
  
  

  Login to the Healow app andclick on the Appointments icon on your Healow app.

  

  OR click on the link sent to your email 30 minutes prior to your scheduled TeleVisit appointment.

  

  OR click on the link sent via text notification to your mobilephone 15 minutes prior to yourscheduled TeleVisit appointment.
• Click “Start TeleVisit” to enter the virtual waiting room.
• Your physician will begin the face-to-face TeleVisit, and disconnect when the visit ends.

Download the step by step flyer for easy reference.

Televisit Instructional Flyer